I'm still here

Contrary to appearances, I have not fallen off the face of the earth. In trying times you'd think that one would blog more, not me. Agh, I guess I thought that too much internal shit would make for a boring blog, yet that's all I could muster. So this might be a boring blog. Ha.

The update: Brinks sucks, never buy their service. If you do have it, cancel as soon as your contract is up. Be aware of the "evergreen" clause, where if you don't cancel within a set amount of time, in writing, your contract is automatically renewed for another 3 year stint.

As you may already know or have guessed, I had another break-in at my house last October. Again, I was there... all snug in my bed and awoke to a sound that no one ever wants to hear.

I got steel doors with steel frames after the first break-in. And I got Brinks. I naively began to feel safe after almost 2 years to the day, I let my guard down. My ambivalence was answered by a rock through my front window just before 6 a.m. Yes, of course I had my alarm on......


















The rock landed directly under the "Glass break sensor". The alarm didn't go off. A couple of days later when the technician came to check out the system... he said it worked fine. The test he preformed was completely ridiculous and absolutely removed from reality. There was no way Brinks could convince me that their system would protect me... yet they couldn't care less and were not empathetic to the point of being surly.



I got nowhere with Brinks. I reported them to the attorney general. And even though in the end "they" decided to let me out of the contract without penalty, their representative went out of her way to insult me. "I have a concern that you don't understand the functionality of our system," was what she left on my answering machine. Once I got her on the phone, she started saying something like ...."especially considering what happened with your friend.." I had no idea what or who she was talking about. After a little back and forth.... I realized that she was talking about the time the technician came to my house. My sister was with me. We had a few tense moments... He lied to us and wasted my time gabbing on the phone (I was being charged my the half hour)... so to say the least, my sister and I were not happy and told him so. It appears that he told Brinks a slightly different story. When I told the representative as such.....she got surly and said, "well, it really doesn't matter, since you are getting what you wanted." I thought, Bitch, YOU brought it up. Horrible customer service. Non-existent people skills.

Maybe I would have stayed with them had the alarm gone off and the crook still made off with my belongings. At least the system would have done it's job. Or if Brinks had shown one iota of compassion; offering in the very least a free month of service, that would have meant something. Instead I got steady indifference and accusations. They wanted me to prove that I actually had a break in. They wondered if I had my alarm on. I know I did, since it went off once I opened the door to let the police in.

Here is my security system now.... and yes she does bite!!!!